SHIPPING & RETURNS.
Everything you need to know about shipping, delivery, returns, refunds, and exchanges when shopping with Fashion Aveave.
We want shopping for your little one to feel easy. If something is not quite right, this policy explains how shipping and returns are handled.
Shipping Overview
Fashion Aveave LLC ships eligible orders to delivery locations supported by our online store and available shipping providers.
Available shipping methods, charges, and any estimated delivery information will be shown during checkout or communicated with your order where applicable.
Shipping availability may depend on your destination, the items ordered, carrier availability, and other order-specific factors.
Order Processing & Delivery
After an order is placed, it may require processing before it is handed to the applicable shipping carrier.
Any delivery dates or timeframes shown during checkout are estimates unless expressly stated otherwise.
Delivery times may be affected by carrier operations, weather, holidays, destination, inventory, address accuracy, or circumstances outside our reasonable control.
When tracking information is available, customers may receive shipment or delivery updates using the contact information provided with the order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you notice an address error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to a carrier.
Shipping Delays & Lost Packages
If a material shipping delay affects your order, Fashion Aveave will handle the order and any required customer options in accordance with applicable law and our current order procedures.
If tracking shows an unusual delay, delivery issue, or possible lost shipment, please contact us with your order details so the situation can be reviewed.
We may need to coordinate with the shipping carrier before determining the appropriate resolution.
Returns
Eligible items may be requested for return within 30 days of delivery.
To qualify for a return, the product must meet the eligibility conditions described below and the return must be authorized before merchandise is sent back.
Return Eligibility
Unless otherwise stated for a particular product, eligible return merchandise should generally be:
- Unworn and unused
- Unwashed
- In its original condition
- Free from stains, odors, damage, or signs of use
- Returned with original tags or packaging where applicable
- Accompanied by appropriate order or purchase information
Items That May Not Be Returnable
Unless required otherwise by applicable law, returns may not be available for:
- Items clearly marked Final Sale
- Personalized or customized products
- Gift cards
- Items that have been worn, washed, altered, damaged, or used after delivery
- Merchandise returned outside the applicable return window
How to Start a Return
Before returning merchandise, contact Fashion Aveave so that we can review your request and provide the appropriate return instructions.
Email info@fashionaveave.site with your order information.
Wait for return eligibility confirmation and the applicable return instructions.
Follow the approved instructions and retain your shipment information.
Do not automatically send merchandise to our listed business address. A return should only be sent to the destination provided in your authorized return instructions.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Include your order details and a clear description of the issue. Photographs may be requested where reasonably helpful for evaluating damage, defects, or incorrect items.
After reviewing the issue, we will provide available resolution options appropriate to the circumstances.
Refunds
Once an authorized return is received, it may be inspected to confirm that the applicable return conditions have been met.
If approved, the refund will generally be issued to the original payment method used for the purchase unless another method is required or agreed upon.
The time required for a refund to appear after it is issued may depend on your bank, card issuer, payment provider, or other financial institution.
Original shipping charges may be non-refundable unless the return results from our error, an eligible product issue, or applicable law requires otherwise.
Exchanges
Exchange availability may depend on product inventory, size, color, and other stock conditions.
If you would like a different item, size, or variation, contact us before returning your original purchase so we can advise you about available options.
In some situations, the most practical option may be to return an eligible item and place a new order for the preferred product.
Return Shipping
For standard discretionary returns, customers may be responsible for return shipping costs unless otherwise stated in the authorized return instructions.
If a return results from an incorrect, defective, or damaged product attributable to Fashion Aveave or fulfillment of the order, return shipping arrangements may be handled differently.
We recommend retaining tracking or shipment documentation until your return has been completed.
Need Help With an Order?
Contact Fashion Aveave LLC for questions regarding shipping, returns, refunds, or your order.
Glendale, AZ 85301 This is not automatically a merchandise return address.